Terms and Conditions
The object of the Terms & Conditions is to regulate use and operation of an online store under the name ‘Cocones’ operated via www.cocones.com (‘Store’).
Terms & Conditions are designed to define the rights and obligations of customers, as well as the rights, duties and responsibilities of the Administrator as the entity managing Store.
Please note that by using Store you agree to comply with the following Terms & Conditions.
The Seller is a Civil Partnership with the address: M. Czaplinska R. Truchan S.C., Plac Solny 8/9/10, 51-061 Wrocław, Poland, registered under Tax Identification Number 8961549725 (‘Administrator’).
E-mail: shop@cocones.com
Phone: +48 531 329 800
The customer shall mean the natural person who has at least a limited capacity to conduct legal acts under the Polish civil law and 18 years of age, as well as a legal person or organizational unit without legal personality, which has legal capacity to act (‘Customer’).
1. Orders.
2. Performance of the contract.
3. Returns policy.
4. Returns procedure.
5. Complaints policy.
6. Privacy Policy.
7. Cookies Policy.
8. Final Provisions.
1. Orders.
Store sells its goods via Internet.
Orders can be placed only on www.cocones.com.
At the moment of placing the Order by the Customer the contract of sale of the goods is concluded.
After placing an order the customer receives a conformation by e-mail.
Order processing begins within 24 hours of receipt of full payment.
Customer can make payment by using the Store’s “Gift Card”.
The Store has the right to refuse to carry out order in case of:
a) the order form is filled incorrectly, or
b) the order has been placed in violation of these Terms and Conditions
Customer can cancel the order at any time before its performance has been started by sending an email to: shop@cocones.com.
Orders are placed in Euro. All prices include applicable taxes. The price does not include any due customs fee.
Guide prices in currencies other than Euro shown on product pages are approximations based on current exchange rates, but orders will be placed in Euro. The actual cost in foreign currencies will depend on your card issuing bank's Euro exchange rate.
Store reserves the right to: change the prices of goods, introduce new products to the Store, carry out and cancel promotions at the Store or modify its conditions at any time.
Shipping costs are added to the order price at the rates indicated at checkout.
2. Performance of the contract.
Delivery method shall be selected by the customer and specified in the order.
Payment shall be made before processing of order is started.
Order will be processed provided that ordered goods are available. In case of temporary lack of ordered goods, the order will be executed right after the good is made, but no later than 30 days since the day of order.
Store shall reserve the right to refuse an order in the event of an error on Store’s website.
In case of any circumstances preventing Store from fulfilment of the order, for reasons beyond Store’s control, Store reserves the right to suspend its execution. Store shall immediately notify customer. In such case customer will have right to cancel the order.
Obligations of the Customer arising from the contract of sale of goods remain in force until payment of the total amount due for Goods and cost of delivery of the Goods.
The Store shall be obliged to deliver ordered goods without any defects.
3. Returns policy.
The Customer who is a consumer (under the laws of Poland) shall be entitled to return ordered goods without giving any reason and without any additional costs of making a withdrawal from the contract of sale of the goods in accordance with Art. 27 of the Act of 30 May 2014 on Consumer rights. The Customer can perform its above mentioned right within 14 days of receipt of the goods. To comply with the 14-days deadline is enough to send the Store a statement before its expiry. In case of termination of the contract of sale the Customer is obliged to return the goods to the Store within 14 days since the notice of withdrawal in accordance with the Store ‘s returns procedure described in section 4.
In case of termination of the contract of sale of the goods, the contract shall be considered null and void.
Direct cost of returning the goods from outside of the European Union shall be borne by the Customer. The Stores shall bear the direct costs of returning of the goods from outside of the European Union only if the Store expressly agreed to.
The Customer shall not be entitled to terminate the contract of sale in cases specified in Art. 38 (1) of the Act of 30 May 2014 on Consumer rights.
In case of exercising the right to terminate the contract after the Store starts to perform the contract and before the 14-dyas deadline expire, the Customer shall bear the costs occurred before notify the termination of the contract.
The Store shall return to the Customer payments for the returned goods within 14 days since the goods were delivered back to the Store.
4. Returns procedure.
To return ordered goods to us simply follow these easy steps:
- within 14 days since receiving the ordered goods inform the Store about the will of termination of the contract;
- send an e-mail to shop@cocones.com with your name, number of order and information of will of termination of the contract;
- ship the goods with your statement of termination to the below address:
M. Czaplinska R. Truchan S.C.
Plac Solny 8/9/10
51-061 Wrocław
Poland
Phone +48 531 329 800
To keep the deadline to withdraw from the contract of sale of goods is enough to send to the Store the information on exercising the right of termination before the 14-days deadline.
5. Complaints policy.
To file a complaint simply follow these easy steps:
- submit your complaint by email at shop@cocones.com
Please send defective goods to:
M. Czaplinska R. Truchan S.C.
Plac Solny 8/9/10
51-061 Wrocław
Poland
Phone +48 531 329 800
The complaint will be examined by the Store within 14 days from the date of receiving of the complaint. The Store’s decision regarding the Customer’s complaint will be notified to the Customer by email or phone.
The Store informs the Customer that the complaint may be resolved using alternative dispute resolution methods (ADR), including the Customer’s request for mediation or an application for consideration of the case before the arbitral court (the application for the arbitral court can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223 ). List of Permanent Consumer Arbitration Courts is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. ADR procedures after the complaint procedure is free of charge.
6. Privacy Policy.
Personal data of customers may be collected by Store in accordance with the Act of August 29, 1997 on Personal Data Protection. Acceptance of Terms & Conditions means a voluntary consent to the processing customer’s personal data for marketing purposes only by Store.
Pursuant to the Act of August 29, 1997 on Personal Data Protection Store informs that all personal data are kept in the Administrator’ s registered data collection. The personal data are being collected and processed exclusively for the purpose of execution of orders, conducting promotional campaigns and marketing purposes due to data protection requirements specified in Security Policy of ‘Store’.
7. Cookies Policy.
Store uses cookies.
Cookies are text files that are stored on customer’s device, used by the server to recognize the user’s device and data. Cookies are used at every entrance to Store website and exit from the site. Cookies are not used to determine identity of customer.
Cookies are used to adjust the content of website to customer’s preferences and optimising the use of website. They are also used to create anonymous, aggregated statistics that help to understand how the customers use the website, which allows Store to improve the structure and content, except for personal identification.
Standard software by default allows placement of cookies on device. These settings can be modified in such a way as to block the automatic handling of cookies in the settings of your web browser or inform on them each time you submit on device. Detailed information about the possibilities and ways of handling cookies are available in the software settings. Restricting the use of cookies may affect some of the functionality available on the Store website.
8. Final Provisions.
The competent court for any disputes arising from the contract of sale concluded via Store is the court competent for the defendant. The laws of Poland are applicable to contracts concluded by Store.
In all matters not regulated by the Terms & Conditions the provisions of the Act of 30 May 2014 on Consumer Rights shall apply. The provisions of the Terms & Conditions shall not affect the rights of the consumer provided by the general applicable laws of Poland. The provisions of the Terms & Conditions should be interpreted in a way that ensures their compliance with all applicable laws.
Store reserves the right to unilaterally amend Terms & Conditions at any time and without having to justify the cause.
In case of any changes to Terms & Conditions, Store shall immediately inform customers by publication of the consolidated text of Terms & Condiotns on the www.cocones.com. In the event of changes of Terms & Conditions after the placement of order, customer is entitled to cancel the order. The changes do not apply to orders already shipped to customer.
Terms & Conditions come into force from the date of publication on the Store’s website.
In case of change or cancellation of the provisions of Terms & Conditions as a result of a final court judgments, the remaining provisions shall remain in force and binding.
Last updated: July 1st, 2020.